"Sonia has been my immediate assistance - she has been handling all the every day stuff leaving me only the customer interaction. It has been great." (Ray A., TX)

Meet Our Team of Experts

"Providing assistance to agencies to encourage and exceed standard efficiency and productivity within your management system."

My Remote Agency was created to enable agents who have recently experienced large growth of business or a loss of employee(s). By utilizing our services for work that can be done remotely, your backlog of work and on going projects no longer suffer. All of us at My Remote Agency have worked in the industry for a number of years and are trained insurance specialists, making our company stand out from the rest. We are empathetic to the individual needs of each client and the pressures that are piled onto the owners, producers, and CSRs. On the other hand, we also know the joy of becoming streamlined, efficient, and paperless — it allows us to spend time on the items that make our jobs really count.  And because of that, we are excited for you!

Jennifer Burrows
Jennifer Burrows

Owner & Founder

Jennifer comes to you from an insurance background. Being a former agent herself allows her to understand what you need, insurance agent to insurance agent. During her time at a small agency, she herself witnessed and experienced the fear and frustration that surrounds a conversion to a new system and now strives to make that process as easy as possible for new Agency Systems clients.

Debbie Barrett
Debbie Barrett

Agency Accounting Specialist

Debbie has 30 years of experience in working with insurance agencies and their accounting systems. At her most recent agency, she transitioned their books from InStar to Newton, but she also specializes in QuickBooks and Peachtree.  She has worked with all aspects of accounting, including direct bill reconciliations, closing, agency bill account current reconciliation, payables and receivables, month-end production reports, budgets, payroll and much more.

Sonia Ingersoll
Sonia Ingersoll

Agency Customer Service Specialist

Sonia has over 20 years of experience in the insurance industry.  Her experience includes both  Personal Lines and Commercial Lines Customer Service Representative. She has enjoyed working with both small and larger agencies.  With her extensive experience as a CSR, she has covered all aspects as an account manager, managing clients, renewals, endorsements, audits, remarketing and client accounting.  She even managed a claims department focusing on claim trending, risk management program, including underwriting, and producing new business and renewal submissions, and endorsements.

Dawn Irby
Dawn Irby

Agency Customer Service Specialist

Technologically minded, Dawn combines 20 years of insurance sales in both large and small agencies, and 30 years of customer service, into a unique understanding of the evolving computer system/web based needs of the modern agency, and how to use these tools to enhance efficiency, productivity, sales, and records maintenance needs.

Matt Hulcher
Matt Hulcher

Agency Management Consultant

Matt is a veteran in the insurance industry. As a former agency owner, CPCU, and conference speaker, he has a tremendous amount of knowledge when it comes to what works well in an agency. Matt is also a marketing specialist and is part of why NOVA is such a great software that helps you gain and retain insureds.